Privacy Policy

Alboraq

Last updated: October 14, 2025

Alboraq ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Alboraq mobile applications and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information: name, email address, phone number, profile photo, password or authentication credentials.
Order & Transaction Data: items ordered, delivery address, payment method (we do not store full card details), order history, receipts.
Location Data: precise or approximate location when you use location-enabled features (e.g., order delivery, driver tracking). You may grant or revoke location permissions via your device settings.
Device & Usage Data: device model, OS version, app version, IP address, crash reports, and analytics data to improve the Service.
Communications: messages and feedback you send to our support team, and transactional messages (order updates, push notifications).

2. How We Use Your Information

We use the information to:

Provide, operate, and maintain the Service;
Process orders, payments, and refunds;
Communicate order status, receipts, and important notices;
Improve and personalize user experience and for analytics;
Detect, prevent, and address technical issues, fraud, and abuse;
Comply with legal obligations.

3. Sharing & Disclosure

We may share information with:

Service Providers: payment processors, hosting providers, analytics vendors, and other third-party services that help us operate the Service.
Vendors & Delivery Partners: to fulfill orders (for example, sharing delivery address and contact details with drivers or partner stores).
Legal Requests: when required by law or to protect our rights and users' safety.
Business Transfers: in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We keep your personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Choices

You can:

Update or correct your account information from your profile settings;
Disable push notifications in your device settings;
Revoke location permissions via your device settings (note: this may limit some features);